Please read carefully before using this Website

Your privacy on the Internet is important to us. The purpose of this Privacy Policy is to let you know what information we collect through this Website, how we collect, use and share that information, and how you may view, correct or change the information if you should desire to do so.

Scope of this Privacy Policy

This Privacy Policy applies only to information collected on or through the websites owned and operated by the The HopeQuest Ministry Group (“The HopeQuest Ministry Group”). Any specific website, including all subordinate web pages, owned and operated by The HopeQuest Ministry Group is referred to as a “Website.” The HopeQuest Ministry Group may engage third parties such as a hosting service to assist in the operation of any Website including the Website through which you linked to view this Privacy Policy. As used in this Privacy Policy, the terms “we,” “us” and “our” refer to The HopeQuest Ministry Group.

The information practices of other sites operated or maintained by The HopeQuest Ministry Group or by any third party are not covered by this Privacy Policy. By your use of the Website, “you” (the person using this Website on behalf of yourself, as well as on behalf of any other person or entity on whose behalf or for whose benefit you are using the Website) agree to the terms of this Privacy Policy, including any changes to the Privacy Policy we may make from time to time. If any portion of this Privacy Policy is unacceptable to you, do not use the Website. Use of the Website constitutes acceptance of this Privacy Policy.

Your use of this Website is also governed by our Website Terms of Use

Privacy Practices Notice – Health Information

Certain protected health information that may be provided by you is protected as described in The HopeQuest Ministry Group’s Privacy Notice. In the event of any conflict between the terms of this Privacy Policy and the terms of the Privacy Notice, the terms of the Privacy Notice shall control.

Information Collected

The type of information collected on this Website will depend upon the features and functionalities available on this Website, which may be revised from time to time. For example, if this Website is currently operated as a “read-only” Website, we may not collect any personal information about you through the Website and will not learn who you are. On the other hand, if this Website permits you to “register,” “create an account,” input contact and personal information and you or a third party, answer checklist questions, or take similar actions, we will collect information from you that can be used to specifically identify you as an individual (such as your name, telephone number, postal address, email address, and payment information, collectively “Personal Data”).

Personal Data, Use and Sharing

This Website permits you to submit certain Personal Data about yourself or another individual. It is always your choice whether you wish to provide Personal Data through this Website, but if you do not provide requested Personal Data you may not be able to use all the features or functionalities of this Website.

Personal Data may be combined with other information we receive through other methods, such as from you in-person if you visit one of our facilities. Personal Data will not be sold or given to third parties for marketing purposes except in the limited cases described elsewhere in this Privacy Policy (for example we may transfer Personal Data to a successor organization). We reserve the right to share your Personal Data with third parties if we determine, in our sole discretion, that such action is necessary to comply with legal requirements or with legal process served upon us, or to protect the safety of you, members of the public, other users of this Website, or any other person, or to protect The HopeQuest Ministry Group’s rights. We also may use and/or share Personal Data with third parties that help us operate our business, for example we may provide your email address to an email vendor that helps us send large volumes of email. We may share Personal Data with The HopeQuest Ministry Group’s affiliate and subsidiary entities. The HopeQuest Ministry Group may transfer Personal Data to a successor entity such as in the case of a sale of our business, a particular business division, merger, spin-off, sale of substantially all assets, or a similar transaction. The HopeQuest Ministry Group may use Personal Data to provide requested services to you and to provide you with additional information we believe you may find interesting or useful. Depending upon the features of this Website, we may use Personal Data to track your activities / progress on and through this Website.

By providing your contact information on this Website, you are authorizing us to contact you through any and all contact methods (e.g., cell phone, fax, email, etc.) you provide us through this Website. This includes The HopeQuest Ministry Group contacting you using that information in connection with the therapeutic assessment, warning signs, contact us and referral network pages, including but not limited to for the purposes of admission and/or referrals. If you provide us your telephone number, you agree that we may contact you at that number using autodialed or prerecorded calls or text messages for these purposes. Standard telephone minute and text charges may apply. The HopeQuest Ministry Group will not contact you using your telephone number for marketing purposes unless we receive your prior express written consent. You can decline to receive any autodialed or prerecorded calls by contacting us at the email address or number at the end of this policy; if through email, you must include the subject “revocation of consent to call my telephone.”

Reviewing and Changing Personal Data

If you wish to view, de-activate and/or update the Personal Data you have submitted, you must contact us at the telephone number or email address below with your specific request. If through email, you must include the subject “request to review personal data.” If you do not receive a confirmation receipt of your request, please continue to contact us until you do.

Use of Cookies

The Website may use cookies in a limited manner. A cookie is a small data file that most major Websites write to your hard drive for record-keeping purposes when you visit them. Cookies allow Website managers to measure activity on the site and to improve your user experience, for example, by remembering your passwords and viewing preferences, thus allowing you to visit various registered access parts of the site without re-registering.

These cookies are not created or used to aggregate any information about you at any time. You may occasionally get cookies from other sites, including those related to Google analytics, which is standard in the Internet industry. The HopeQuest Ministry Group does not control these cookies, and these cookies are not subject to this Privacy Policy.

You do not have to accept cookies to use our Website, however, you may not be able to use certain features or access certain areas if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally.

Social Media and Third Party Platforms

Certain sections or functionalities on this Website may permit you to choose to cross-post or share information on a third party social media site or platform such as Facebook, Instagram, LinkedIn, Twitter, YouTube, Google+, or other similar sites (collectively, “Social Media Sites”). The HopeQuest Ministry Group does not own or control such Social Media Sites, and posting your information on Social Media Sites is subject to the third party’s privacy policy and other legal terms, which may or may not provide privacy protections with which you agree. The HopeQuest Ministry Group is not responsible for any act or omission of any Social Media Site, including their privacy practices, nor are we responsible for the consequences of your choosing to share your information on Social Media Sites.

THIS PRIVACY POLICY DOES NOT PROTECT YOU WHEN YOU USE PUBLIC FORUMS OR PROVIDE INFORMATION (INCLUDING PERSONALLY IDENTIFIABLE INFORMATION) ABOUT YOURSELF. You should be aware that any information shared in a public forum such as a message board, bulletin board, chat room, or other forum is public information and may be seen by third parties that do not adhere to our Privacy Policy. You should think carefully before disclosing any information in any public forum

Security

The Website has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. However, data transmission over the Internet or wireless networks cannot be guaranteed to be completely secure. Although we are committed to safeguarding your privacy and security, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. The HopeQuest Ministry Group will not be liable or responsible if any information about you is intercepted and used by an unintended recipient or otherwise disclosed in a manner you did not intend.

Links to Other Websites

This Website may contain links to other websites and those sites may not follow the same privacy policies as The HopeQuest Ministry Group. These sites may send their own cookies to you, and may collect and use data in ways that The HopeQuest Ministry Group would not. We encourage you to be aware of this when you leave our Website and to read the privacy policies of every website that collects personally identifiable information from you.

The ability to access information of third parties from The HopeQuest Ministry Group, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their products, their services, other websites, locations or their content.  Any information you provide to such third parties is not subject to the terms of this Privacy Policy, and we are not responsible for the privacy or security of the information you provide to them or their handling of your information.  This Privacy Policy applies only to this Website.

Children’s Privacy

The HopeQuest Ministry Group does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to submit information through the Website.  If you are under 18 or submitting information on behalf of another who is under 13, you are prohibited from sending any information to us, including name, address, telephone number, or email address.  No one under age 18 may provide any personal information to The HopeQuest Ministry Group.  In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.  The HopeQuest Ministry Group shall not be liable for any unauthorized use of the Website by minors. If you believe a child under the age of 18 has provided Personal Data to this Website without parental consent, please contact us at the number of email address below.

Use of Website

Your access to and use of the Website are subject to certain terms and conditions, which are contained in our Terms of Use.

Changes to Privacy Policy

The HopeQuest Ministry Group reserves the right to change, add, modify, or remove portions of this Privacy Policy, at any time. Such changes, additions, removals, or modifications will be effective immediately upon posting. Accordingly, you agree to review this Privacy Policy periodically to be aware of such changes and your continued access or use of the Website after any changes will be deemed your acceptance of the modified Privacy Policy.

Contacting this Website

If you want to revise the personal information you provided through the Website, or if you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, you can contact us toll free at 678-391-5950 or by email at info@hopequestgroup.org

THE HOPEQUEST MINISTRY GROUP 

1.K.1                 NOTICE OF PRIVACY PRACTICES

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

1. Our Privacy and Confidentiality Obligations

We are required by law to maintain the privacy and confidentiality of information about your health, health care, and payment for services related to your health (referred to in this notice as “protected health information” or “information”) and to provide you with this notice of our legal duties and privacy practices with respect to your protected health information. When we use or disclose this information, we are required to abide by the terms of this notice (or other notice in effect at the time of the use or disclosure).

• Protected Health Information in connection with alcohol or drug services:

• 42 CFR Part 2 protects your health information if you are applying for or receiving services (including diagnosis or treatment, or referral) for drug or alcohol abuse. Generally, if you are applying for or receiving services for drug or alcohol abuse, we may not acknowledge to a person outside the program that you attend the program or disclose any information identifying you as an alcohol or drug abuser except under certain circumstances that are listed in this

• All Protected Health Information, including alcohol or drug services:

• The Health Insurance Portability and Accountability Act (“HIPAA”) Privacy Regulations (45 CFR Parts 160 and 164), also protect your health information whether or not you are applying for or receiving services for drug or alcohol abuse. Generally, if you are not applying for or receiving services for drug or alcohol abuse, the way we may use and disclose information differs slightly. These differences will be listed in this

1. Uses and Disclosures WITH Your Authorization: All Protected Health Information

• Generally, we may use or disclose your protected health information when you give your authorization to do so in writing on a form that specifically meets the requirements of laws and regulations that

• There are some exceptions and special rules that allow for uses and disclosures without your authorization or consent. They are listed in sections III and

• You may revoke your authorization except to the extent that we have already taken action upon the If you are currently receiving care and wish to revoke your authorization, you will need to deliver a written statement to your primary counselor or therapist. After you are discharged, you will need to send the written statement to the attention of the Case Manager.

• Please be aware of the fact that a court with appropriate jurisdiction or other authorized third party could request or compel you to sign an authorization.

III.   Uses and Disclosures WITHOUT Your Authorization: All Protected HealthInformation

Even when you have not given your written authorization, we may use and disclose information under the circumstances listed below. This list applies to all protected health information, including the information we get when you are applying for or receiving services for drug or alcohol abuse.

• Treatment. We may use or disclose your protected health information for treatment purposes. Treatment includes diagnosis, treatment and other services, including discharge planning. For example, counselors may disclose your health information to each other to coordinate individual and group therapy sessions for your treatment or information about treatment alternatives or other health-related benefits and services that are necessary or may be of interest
• Health Care Operations. We may use or disclose your protected health information for the purposes of health care operations that include internal administration and planning and various activities that improve the quality and effectiveness of care. For example, we may use information about your care to evaluate the quality and competence of our clinical staff. We may disclose information to qualified personnel for outcome evaluation, management audits, financial audits, or program evaluation; however, such personnel may not identify, directly or indirectly, any individual patient in any report of such audit or evaluation, or otherwise disclose patient identities in any manner. We may disclose your information as needed within The HopeQuest Ministry Group in order to resolve any complaints or issues arising regarding your care. We may also disclose your protected health information to an agent or agency which provides services to The HopeQuest Ministry Group under a qualified service organization agreement and/or business associate agreement, in which they agree to abide by applicable federal law and related regulations (42 CFR Part 2 and HIPAA). Health Care Operations may also include use of your protected health information for programs offered by The HopeQuest Ministry Group, such as sending you invitations to alumni events sponsored by The HopeQuest Ministry Group. This list of examples is for illustration only and is not an exclusive list of all of the potential uses and disclosures that may be made for health care

Other allowable uses and disclosures without your authorization, aside from treatment and health care operations, include:

1. Appointment We may contact you to send you reminder notices of future appointments for your treatment.
2. Medical We may disclose your protected health information to medical personnel to the extent necessary to meet a bona fide medical emergency (as defined by 42 CFR Part 2).
3.  We may disclose to a parent or guardian or other person authorized under state law to act on behalf of a minor, those facts about a minor which are relevant to reducing a threat to the life or physical wellbeing of the minor or any other individual, if the program director judges that the minor applicant lacks capacity to make a rational decision and the minor’s situation poses a substantial threat to the life or physical wellbeing of the minor or any other individual which may be reduced by communicating relevant facts to such person.
4. Incompetent and Deceased Patients. In such cases, authorization of a personal representative, guardian or other person authorized by applicable state law may be given in accordance with 42 CFR Part
5.  We may disclose protected health information to a coroner, medical examiner or other authorized person under laws requiring the collection of death or other vital statistics, or which permit inquiry into the cause of death.
6. Judicial and Administrative We may disclose your protected health information in response to a court order that meets the requirements of federal regulations, 42 CFR Part 2 concerning Confidentiality of Alcohol and Drug Abuse Patient Records. Note also that if your records are not actually “patient records” within the meaning of 42 CFR Part 2 (e.g., if your records are created as a result of your participation in the family program or another non-treatment setting), your records may not be subject to the protections of 42 CFR Part 2.
7. Commission of a Crime on Premises or against Program Personnel. We may disclose your protected health information to the police or other law enforcement officials if you commit a crime on the premises or against program personnel or threaten to commit such a
8. Child/Elder Abuse. We may disclose your protected health information for the purpose of reporting child/elder abuse and neglect to public health authorities or other government authorities authorized by law to receive such reports.
9. Duty to Warn. Where the program learns that a patient has made a specific threat of serious physical harm to another specific person or the public, and disclosure is otherwise required under statute and/or common law, the program will carefully consider appropriate options that would permit disclosure.
10. Audit and Evaluation Activities. We may disclose protected health information to those who perform audit or evaluation activities for certain health oversight agencies, g., state licensure or certification agencies, the Arkansas Department of Health and Human Services Division of Behavioral Health Services Alcohol and Drug Abuse Prevention, which oversees residential treatment centers and ensures compliance with regulations and standards, or those providing financial assistance to the program.
11. Fundraising Communications. We may contact you to request a tax-deductible contribution to support important activities of The HopeQuest Ministry Group. In connection with any fundraising, we may use certain demographic information about you and dates of services provided to you. If you do not want to receive fundraising requests, call 678-391-5950 and speak with the Chief Development Officer, and The HopeQuest Ministry Group will make good faith efforts to honor your request.
12.  We may use or disclose protected health information without your consent or authorization if our Board of Directors approves a waiver of authorization for disclosure.
13. Marketing Communications. We may contact you with information about The HopeQuest Ministry Group health-related services and products that may be beneficial to you. Such communications are a part of Health Care Operations, and examples of these communications are invitations to continuing care programs, alumni events and newsletters and

1. Uses and Disclosures WITHOUT Your Authorization-Protected Health Information NOT in Connection with Drug or Alcohol Abuse Diagnosis, Treatment, or Referral.

If you are not applying for or receiving services for drug or alcohol abuse, the rules governing the use and disclosure of protected health information are different from and less restrictive than the rules governing information involving drug and alcohol diagnosis, treatment and referral. The next section lists the additional allowable disclosures that may be made without your authorization if you are not applying for or receiving services for drug or alcohol abuse. (This list does NOT apply to those persons applying for or receiving services for drug or alcohol abuse):

1. Allowable disclosure when required by We may disclose your protected health information as required by state or federal law.
2. Allowable disclosure for health or safety. We may disclose your protected health information to avert or lessen a serious threat of harm to you, to others, or to the
3. Expanded allowable abuse reporting/investigation of abuse. We may disclose protected health information to a person legally authorized to investigate a report of abuse or
4. Expanded allowable public health and health oversight activities. We may disclose your protected health information for public health purposes and health oversight purposes including licensing, auditing or accrediting agencies authorized or allowed by law to collect such information, including, for example, when we are required to collect, report or disclose information about disease, injury, vital statistics for public health purposes or other information for investigation, audit or other health oversight
5. Expanded allowable disclosure for law enforcement activities. We may disclose protected health information to law enforcement officials in response to a valid court order or warrant or as otherwise required or permitted by

1. Expanded allowable disclosure to your legally authorized representative (LAR). We may disclose your health information to a person appointed by a court to represent or administer your interests.
2. Expanded allowable disclosure in judicial and administrative proceedings. We may disclose your health information pursuant to a valid court or administrative order, or in some cases, in response to a valid subpoena or discovery
3. Allowable disclosure to the Secretary of Health and Human Services. We must disclose your health information to the United States Department of Health and Human Services when requested in order to enforce the privacy laws.

1. Your Individual Rights

1. Right to Receive Confidential Communications. Normally we will communicate with you through the phone number and /or address and/or email address you You may request, and we will accommodate, any reasonable, written request for you to receive your protected health information by alternative means of communication or at alternative locations.
2. Right to Request Additional Restrictions. You may request restrictions on our use and disclosure of protected health information for treatment, payment and health care While we will consider all requests for additional restrictions carefully, we are not required to agree to a requested restriction. If you wish to request additional restrictions and you are currently receiving services, please contact your counselor or therapist. Once you are no longer receiving services, contact the Case Manager in writing. We will send you a written response.
3. Right to Inspect and Copy Your Health Information. You may request access to your clinical file and billing records maintained by us in order to inspect and request copies of the records. Under limited circumstances, we may deny you access to a portion of your records. If you desire access to your records and you are currently receiving services, please ask your counselor or therapist for the Once you are no longer receiving services, contact the Case Manager in writing
4. Right to Amend Your You have the right to request that we amend protected health information maintained in your clinical file or billing records. If you desire to amend your records and you are currently receiving services, please contact your counselor or therapist. Once you are no longer receiving services, contact the Case Manager in writing. Under certain circumstances, The HopeQuest Ministry Group has the right to deny your request to amend your records and will notify you of this denial as provided in the HIPAA regulations. If your requested amendment to your records is accepted, a copy of your amendment will become a permanent part of the medical record. When we “amend,” a record, we may append information to the original record, as opposed to physically removing or changing the original record. If your requested amendment is denied, you will be informed of your right to have a brief statement of disagreement placed in your medical records.
5. Right to Receive an Accounting of Disclosures. Upon request, you may obtain a list of instances that we have disclosed your protected health information other than when you gave written authorization OR those related to your treatment and payment for services, or our health care The accounting will apply only to covered disclosures prior to the date of your request provided such period does not exceed six years and does not apply to disclosures that occurred prior to August 27, 2007.
6. Right to Receive a Paper Copy of This Notice. Upon request, you may obtain a paper copy of this
7. For Further Information and Complaints. If you desire further information about your privacy and confidentiality rights, OR are concerned that we have violated these rights or disagree with a decision that we made about access to your protected health information, you may contact the Clinical Administrator at 1-866-729-4479. You may also file a written complaint with the Secretary of the United States Department of Health and Human Services. Upon request, we will provide you with the correct We will not retaliate against you if you file a complaint.

Violation of federal law and regulations on Confidentiality of Alcohol and Drug Abuse Patient Records is a crime and suspected violations of 42 CFR Part 2 may be reported to the United States Attorney in the district where the violation occurs.

1. Effective Date and Duration of This Notice

Right to Change Terms of This Notice. We may change the terms of this notice at any time. If we change this notice, we may make the new notice terms effective to all protected health information that we maintain, including any information created or received prior to issuing the new notice. If we change this notice, we will have new notices available at our office.  You may also obtain any new notice by contacting the Director of Admissions.

Privacy Contact. You may contact the CEO at 678-391-5950